Sitting at my desk a couple months back, I was thinking about what kinds of questions help our customers identify what data they need to see to do their jobs better. Defining those particulars can hold up a good BI project for ages and delay the desired results. But we’ve all had the experience when you’re put on the spot with a deep question like that, and for days (maybe weeks) to come, you think of all the things you didn’t think of at the time.
Then it hit me. A log. It could be in an e-format, maybe an Evernote, but paper staring at us front and center on our desk does keep things top of mind. I named it IWIK/IWICS, which stands for “I Wish I Knew/I Wish I Could See.” I have one next to me now. When the time comes to make a decision about something, answer a staff member’s question, or define a new process or policy, the second I have that thought “This would be a lot easier if I knew…” it goes in the IWIK log.
Turns out, I was not the first to coin this acronym. I Googled it just now, and there it is. Maybe I saw it somewhere before and something triggered the memory. Whatever it was, we should all have one nearby. The day has come when you don’t have to wish you had information at your disposal.
If you’d like to save yourself the time of creating this log for you and your colleagues, download our simple template. It includes instructions for others on how to use it, so you don’t have to explain this crazy acronym.
I look forward to hearing your results.